Your order will be packed and shipped within 24 hours (of a working day) to the shipping address provided at checkout. You will receive a notification email with details on how to track your parcel’s progress.
Customs policies vary widely from country to country and customs duties aren't always applied. Each country has its own rules for determining if import duty / tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount.
All shipments outside the UK and UAE may be subject to import duty / tax / VAT which are levied once a shipment reaches your country. Any additional charges for customs clearance must be paid by the recipient of the parcel. These charges aren't included in the purchase price of Koala Collection products. As we don't have control over these charges and can't predict what they may be, we suggest that you contact your local customs / import / mail departments for rates before you place an order.
All Koala Collection orders will be processed in US Dollars (USD). Your bank may charge for additional exchange fees if your account is in a different currency to USD. The amount will depend on your bank, we suggest contacting your bank to find out the exact amount they may charge to convert to USD.
The exchange rates used to convert these transaction amounts into your local currency may vary day-to-day and from bank-to-bank. Some administrative charges may also be added by your card issuer.
Koala Collection cannot reimburse for any fees assessed by your card-issuing bank. We only charge what is the total amount in the shown currency in your cart / checkout.
To boost your towel’s absorbency, we recommend that you soak it in cold water before your first use to break up the organic fibers. Then simply hang it up to dry naturally.
For daily care, machine wash at a cool 30°C.
Hang to dry as we don’t recommend tumble drying our delicate towels. Never use bleach as it breaks down the natural fibers, which reduces the strength and durability of the fabric.
If the tassels come undone - no worries, just tie them up by following these simple steps: 1 Split the untied tassel equally in two. 2 Twist each section independently. 3 Then twist the two sections together. 4 Finish with an overhand knot at the end.
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